To apply for this job, click here to go to our listing on indeed.com

Location: Norfolk, NE

APPEARA, a 4 generation 100+ year family owned company, is seeking a career minded individual wanting an independent work environment to join our team of customer route delivery professionals out of our Norfolk, Nebraska location.

Route Delivery Customer Service Representative:

Summary:

This individual is directly responsible for successfully satisfying and maintaining an established customer base through the performance of superior customer service. A willingness and ability to communicate with a variety of customer personalities is crucial. This objective is accomplished in part, through regular scheduled customer visits in which the duties of providing customer services of clean delivery along with soil pickup of textile rental products are performed.

Job Type: Full-time

Worked Performed: Duties include, however are not limited to the following:

  • Operates company delivery vehicle.
  • Communicates with existing customers upon regularly scheduled visits.
  • Loads clean products on delivery vehicle and distributes to clients accordingly.
  • Gathers soiled products from clients and unloads accordingly.
  • Collects cash payments; keeps record of collections; deposits collections daily; monitors and supports A.R. department with customer credit collections.
  • Attempts to resolve customer issues both positive and negative in an expeditious fashion.
  • Communicates customer service concerns with supervisors in both written and verbal form.
  • Increase revenues within existing customer base through the promotion of additional products and services.
  • Solicit new customers. Writes new orders, prepares and secures customer service agreements, arranges and establishes customer services.
  • Other duties as assigned supporting superior customer service.

 

Equipment Used:

  • Route delivery vehicle
  • Product rolling carts/hand trucks
  • Office equipment: adding machine, calculator, copier, etc.

 

Qualifications for Employment:

To perform this job successfully, an individual must be able to perform each essential duty as described above and below in an efficient and effective manner. The requirements listed are representative of the knowledge, skill, and/or ability necessary for satisfactory job performance.

  • Ability to operate company motor vehicles. Must possess valid driver’s license.
  • Able to effectively communicate with individuals both externally and internally.
  • Must be able to read, write and perform basic mathematical functions.
  • This individual possesses the ability to think on their feet and make good, sound decisions based upon the interests of the customer and the company.
  • Must have the ability to bend, stoop and lift in excess of 70 lbs.
  • Able to work independently.
  • Must be bondable, drug free and able to pass a D.O.T. (Department of Transportation) physical and drug test.
  • Previous outside sales and/or route delivery customer service is helpful.
  • Education: Speak, read and write English; must possess at minimum a high school diploma.

 

APPEARA offers:

  • Generous starting wage
  • 4 day work week (Mon-Thur) Bonus incentives
  • Health Insurance
  • Earned Vacation
  • Stability
  • Team Environment
  • Excellent training
  • Advancement opportunities

 

To apply for this job, click here to go to our listing on indeed.com